A full range of features that save you and your agents time
Streamline Your Marketing with RPAiX Support Live Chat
RPAiX’s Support Live Chat gives you a unique marketing opportunity by giving your customers a personal touch and providing real-time help. Customers love live chat, so sales and revenue skyrocket every time they are used.
Display pop-up messages on your website. You can make your profile pictures and text stand out. Make multiple pop-ups and display them automatically for specific situations or use cases.
You should send a welcoming message to users when they visit your website and open the chat. It is displayed at page load and when the user opens the chat.
If the agent replies after 15 seconds, you can send a request to the user’s email. This function can also be used when all agents are offline. Also supported are phone numbers and other fields.
Automation and Triggers
When certain conditions are met, automation can be used to send messages, display pop-ups, and customize chat design. More than 13 conditions are available, and five automation types.
Multi-Users Direct Message
Your users can instantly receive direct chat messages, emails, and text messages. Send out notifications by automatically sending personalized messages with your custom merge fields.
Your agents should reach out before you open a chat. Agents can view the online users from the admin area and invite any user for a live chat.
Rich Messages and Surveys
Agents can engage users by using more than ten rich messages and can combine them to create a survey. In addition, agents can insert rich messages as strings with parameters directly into messages.