A full range of features that save you and your agents time
Increase Support Efficiency with Innovative Tools
Manage all conversations and users within a shared area. The RPAiX Support Chat will connect you and your customer.
Knowledge Base Articles
The integrated multilingual knowledge database will allow you to provide quicker customer assistance and answer fewer questions for agents. Create a help center area accessible from a dedicated page or within the chat in a few minutes.
Save time and avoid the hassle of repeating the same tasks repeatedly. For example, you won’t have to repeat the same message repeatedly with saved replies. You can also save Rich Messaging and custom content.
Create a conversation and assign departments to agents. Transfer rules so conversations can always go to the right person. Route conversations and send department-specific email notifications.
Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
Multi-User Direct Messaging
Send direct chat, emails, and text messages to users in real time. Use custom merge fields to personalize every message and automatically send notifications.
Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.
Send and reply to WhatsApp, Facebook, Telegram, texts, emails, tickets, and chat messages in RPAiX Support Chat. Save time with communication that happens in one place.
Translations in Real-Time
Use Google Translate to detect the user language automatically and instantly translate the messages to the active agent and the agent’s messages to the user’s language.
Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. This feature is powered by the same technology used by the intelligent replies of Google Gmail.
AI Spelling Correction
Instantly and effortlessly eliminate spelling errors in agent messages, regardless of the language. Say farewell to spelling mistakes for good! This feature is only available if AI is activated.
Gather feedback on your customers’ live chat experiences and use lessons learned to improve customer service. Check your agents’ ratings and send post-chat messages.
Offer your customers immediate help from a single interface by embedding customer ticket areas throughout your website. This feature requires the Tickets app.
If the office is closed or all agents are unavailable, send a message or display banners to the user. Personalize the message to only show it when and how it’s most convenient for you.