eCommerce 
A full range of features that save you and your agents time
Increase Support Efficiency with Innovative Tools
Manage all conversations and users within a shared area. The RPAiX Support Chat will connect you and your customer.
Manage Conversations
Our intuitive and user-friendly interface makes it easy for you to manage all of your conversations to enhance your sales, marketing, and customer support. Search for conversations, delete them, view the user’s online status, and see when they are typing.
Knowledge Base Articles
The integrated multilingual knowledge database will allow you to provide quicker customer assistance and answer fewer questions for agents. Create a help center area accessible from a dedicated page or within the chat in a few minutes.
Message Editor
Use 3000+ Emojis to create the perfect message and format it with Slack-inspired syntax. Then, you can surprise your users by creating custom HTML messages and attaching media and files with just one click.
Saved Replies
Save time and avoid the hassle of repeating the same tasks repeatedly. For example, you won’t have to repeat the same message repeatedly with saved replies. You can also save Rich Messaging and custom content.
Departments
Create a conversation and assign departments to agents. Transfer rules so conversations can always go to the right person. Route conversations and send department-specific email notifications.
Notifications
Alert users and agents via email each time a new message comes in.
Push Notification
Alert users and agents via Push Notifications for each new message.
Desktop Notification
Alert users and agents via desktop notifications for each new message.
SMS Notification
Alert users and agents via text message each time a new message comes in.
Flash Notification
Update the browser tab title each time a new message is received.
Sound
Play a sound on receipt of every new message.
Red Counter
Display a red circle with the current number of unread messages.
Agents and Admins
All notification types are also available in the admin area.
More are coming
More notification types are coming in future versions. Stay tuned!
Real-time Queue
Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
Multi-User Direct Messaging
Send direct chat, emails, and text messages to users in real time. Use custom merge fields to personalize every message and automatically send notifications.
Email Pipping
Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.
Omni-Channel Experience
Send and reply to WhatsApp, Facebook, Telegram, texts, emails, tickets, and chat messages in RPAiX Support Chat. Save time with communication that happens in one place.
Translations in Real-Time
Use Google Translate to detect the user language automatically and instantly translate the messages to the active agent and the agent’s messages to the user’s language.
Smart Reply
Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. This feature is powered by the same technology used by the intelligent replies of Google Gmail.
AI Spelling Correction
Instantly and effortlessly eliminate spelling errors in agent messages, regardless of the language. Say farewell to spelling mistakes for good! This feature is only available if AI is activated.
AI Message Rewriting
Elevate your messages instantly with our one-click rewriting feature, driven by the power of AI! Easily convey both friendliness and professionalism with absolute ease.
Reports
Agent Ratings
Gather feedback on your customers’ live chat experiences and use lessons learned to improve customer service. Check your agents’ ratings and send post-chat messages.
Tickets
Offer your customers immediate help from a single interface by embedding customer ticket areas throughout your website. This feature requires the Tickets app.
Offline Message
If the office is closed or all agents are unavailable, send a message or display banners to the user. Personalize the message to only show it when and how it’s most convenient for you.
The RPAiX Support Chat offers an extensive range of tools for both small- and large-sized businesses.
Transcript
Download conversation transcripts as text files and send them to users.
Routing
Automatically distribute the conversations among all agents.
Internal Notes
Add internal notes to conversations and chat with other agents.
Agent Collision Detection
Prevent multiple agents from working on the same conversation.
Automatic Updates
One-click updates and automatic updates for the plugin and apps.
Multilingual Platform
The panel is translated into 41 languages. You can even add your own
Keyboard Shortcuts
Increase productivity and save time with keyboard shortcuts.
Attachments, Media and Lightbox
Send multiple attachments and media. Open and view images in a lightbox.
Documentation
Need a little help? Take advantage of the extensive docs.
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