A full range of features that save you and your agents time

Increase Support Efficiency with Innovative Tools

Manage all conversations and users within a shared area. The AiX will connect you and your customer. 

RPAiX Support Chat Admin
manage conversations

Manage Conversations

Our intuitive and user-friendly interface makes it easy for you to manage all of your conversations to enhance your sales, marketing, and customer support. Search for conversations, delete them, view the user’s online status, and see when they are typing.

  • Delete messages
  • Download conversations
  • Search for conversations
  • Online and typing status

Knowledge Base Articles

The integrated multilingual knowledge database will allow you to provide quicker customer assistance and answer fewer questions for agents. Create a help center area accessible from a dedicated page or within the chat in a few minutes.

  • Dedicated articles page, demo here
  • Search articles widget
  • Categories
  • Multilingual
knowledge base
admin editor

Message Editor

Use 3000+ Emojis to create the perfect message and format it with Slack-inspired syntax. Then, you can surprise your users by creating custom HTML messages and attaching media and files with just one click.

  • Text formatting and markups
  • 3000+ emojis
  • Multiple attachments
  • Custom HTML

Saved Replies

Save time and avoid the hassle of repeating the same tasks repeatedly. For example, you won’t have to repeat the same message repeatedly with saved replies. You can also save Rich Messaging and custom content.

  • Insert by keyboard shortcut
  • Save and reuse messages
  • Save custom content
  • Save Rich Messages
support chat saved replies
departments

Departments

Create a conversation and assign departments to agents. Transfer rules so conversations can always go to the right person. Route conversations and send department-specific email notifications.

  • Department email notifications
  • Update conversations department
  • Restrict access to conversations

Notifications

Don't lose visitors. Instead, be active and engage them with a complete set of notifications.
email

Email

Alert users and agents via email each time a new message comes in.

Reduce agent's workflow

Push Notification

Alert users and agents via Push Notifications for each new message.

24/7 support

Desktop Notification

Alert users and agents via desktop notifications for each new message.

no coding required

SMS Notification

Alert users and agents via text message each time a new message comes in.

learn while you build

Flash Notification

Update the browser tab title each time a new message is received.

online guides and videos

Sound

Play a sound on receipt of every new message.

be a better probelm solver

Red Counter

Display a red circle with the current number of unread messages.

Automatically qualify leads

Agents and Admins

All notification types are also available in the admin area.

Increase conversion rates

More are coming

More notification types are coming in future versions. Stay tuned!

Real-time Queue

Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.

  • Waiting time and queue position
  • Set max concurrent chats limit
  • Updates in real-time
Real Time Chatbot QUEUE by RPAiX
direct messaging

Multi-User Direct Messaging

Send direct chat, emails, and text messages to users in real time. Use custom merge fields to personalize every message and automatically send notifications.

  • Support for emails, SMS and text messages
  • Send messages to several users

Email Pipping

Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.

  • Reply to users via email
  • Users may reply by email
  • No server-side configuration
email piping
omni-channel

Omni-Channel Experience

Send and reply to WhatsApp, Facebook, Telegram, texts, emails, tickets, and chat messages in RPAiX Support Chat. Save time with communication that happens in one place.

  • WhatsApp
  • Messenger
  • Telegram
  • Slack
  • Text Messages
  • Emails

Translations in Real-Time

Use Google Translate to detect the user language automatically and instantly translate the messages to the active agent and the agent’s messages to the user’s language.

smart reply

Smart Reply

Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. This feature is powered by the same technology used by the intelligent replies of Google Gmail.

  • Powered by Google Cloud
  • Google Gmail technology
  • Agent Assistant and Dialogflow Bot suggestions

AI Spelling Correction

Instantly and effortlessly eliminate spelling errors in agent messages, regardless of the language. Say farewell to spelling mistakes for good! This feature is only available if AI is activated.

  • Correct Spelling Errors on the Fly
  • Multi-Language Spelling Correction
rpaix spelling correction
AI message rewriting

AI Message Rewriting

Elevate your messages instantly with our one-click rewriting feature, driven by the power of AI! Easily convey both friendliness and professionalism with absolute ease.

  • Enhance Your Messages with a Friendly and Professional Touch
  • Powered by OpenAI

Reports

Here's an overview of how RPAiX support chat and your agents are performing
  • Daily conversations
  • Missed conversations
  • Average conversations time
  • Registrations count
  • Subscribe and follow-up reports
  • Daily visitors
  • Daily leads
  • Daily users
  • Articles searches and views
  • Browsers and operating systems
  • Agents ratings
  • Agents response time
  • Average agent conversations time
  • Countries and languages
  • More available and more are coming!

Agent Ratings

Gather feedback on your customers’ live chat experiences and use lessons learned to improve customer service. Check your agents’ ratings and send post-chat messages.

  • Chat rating
  • Ratings report
  • Post-chat messages and surveys
  • Works with tickets
agent rating
RPAiX Support Chat Tickets

Tickets

Offer your customers immediate help from a single interface by embedding customer ticket areas throughout your website. This feature requires the Tickets app.

Offline Message

If the office is closed or all agents are unavailable, send a message or display banners to the user. Personalize the message to only show it when and how it’s most convenient for you.

  • Multiple message types and designs
  • Display timetable
  • Disable agents check
offline messaging

The RPAiX Support Chat offers an extensive range of tools for both small- and large-sized businesses.

Dialogflow CX and Dialogflow ES can access all features on this page.
Email and text message report

Transcript

Download conversation transcripts as text files and send them to users.

Free to use

Routing

Automatically distribute the conversations among all agents.

learn while you build

Internal Notes

Add internal notes to conversations and chat with other agents.

machine learning in chatbot

Agent Collision Detection

Prevent multiple agents from working on the same conversation.

sentiment analysi

Automatic Updates

One-click updates and automatic updates for the plugin and apps.

data extraction

Multilingual Platform

The panel is translated into 41 languages. You can even add your own

machine learning in chatbot

Keyboard Shortcuts

Increase productivity and save time with keyboard shortcuts.

sentiment analysi

Attachments, Media and Lightbox

Send multiple attachments and media. Open and view images in a lightbox.

data extraction

Documentation

Need a little help? Take advantage of the extensive docs.

Discover the Magic of AIX!

Effortlessly expand your reach to broader and more diverse audiences
for unparalleled business growth.